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Discussion Starter · #1 ·
Hi, I am thinking of buying the JX35 but had a question. So if I order a jx35 from the factory today, can I assume that they'll already be upto date with any TSBs issued till date or will they be applied by the dealer once the vehicle reaches the dealer and before delivery? In other words should I take anything from the lot which I,assume would have the TSBs applied locally as opposed to the one's done at the factory. I would prefer factory to a dealer fix. Any advice is appreciated. Thanks.
 

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Hi - I'm not sure but I think the answer probably varies with the particular TSB. For example, if a TSB requires that a part be switched out for a different part, the factory would only do it if the factory actually had the new part. Otherwise, it would go out of the factory for sale, and installing the part would be up to the dealers.
 

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Discussion Starter · #3 ·
Hi - I'm not sure but I think the answer probably varies with the particular TSB. For example, if a TSB requires that a part be switched out for a different part, the factory would only do it if the factory actually had the new part. Otherwise, it would go out of the factory for sale, and installing the part would be up to the dealers.
Thanks for the reply, Scott. But wouldn't the factory have the new part first before the dealer? Taking your example, let's say Infiniti finds something wrong with the wiper blades, they'll issue a Technical service bulletin. That means already sold or on the dealer lot would have the new blades installed by the dealer, once they get them from the factory/distributor. But in the factory will they start putting in the new blades on JXs being built OR will they still use the bad blades and let the dealer update them? Thanks.
 

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If the TSB is safety related then you can assume Infiniti will apply that as fast as possible to cars on the road first and in some cases would halt production until the supply of those parts is such that they can repair the cars on the road first then the ones in transit then the ones to be built at the factory.

If the TSB is a software tweak or something that is not as immediate then there are a variety of ways the TSB can be applied. It all depends on what the TSB is, supply of parts, training for the service techs, etc.

The bottom line in either case the dealership should apply any and all TSB's before you take delivery so that your vehicle is as up to date as possible. If for some reason they cannot get the TSB's applied to your vehicle (no time, don't have parts, etc) at delivery then you should get an appointment in the service department soon after delivery for the TSB's. And demand an Infiniti loaner! :)
 

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i worked with some GM plants in the past. When they had a change, they would evaluate which was cheaper, upset the production line, or have every dealer take care of it. It went both ways. That being said, I hope that mine, which will be built in August, will have all the latest stuff. In particular, I hope they have the Cruise +500rpm issue re-coded and downloaded into my car.
 

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I spent a lot of time a t the former GM/Toyota plant in Fremont. The way Japanese management works, is that they inspect the car continuously as its being built. They are constantly analyzing data to determine quality related issues. If they are critical, they work on the fix immediately. Also, managers are given new vehicles frequently to QA them. Again, when issues arise, they address them. Their goal is to have a well made vehicle delivered to to customer. They will issue TSBs asap and usually the dealerships will take care of them before you take delivery of the vehicle.

By now many of the design and part issues have been identified. One reason not to buy the first few cars off the line. Nissan will be pumping the new Pathfinder out soon and you can bet they want any issues addressed.

What I like most about Nissan and Infiniti is that they are not owned by an American car company. Although the GM/Toyota relationship was very succesful, there were many issues between the top management officials at both companies. The Japanese do not settle for second best. They want things perfect. These also don't tolerate employees that don't share those values.
 

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i worked with some GM plants in the past. When they had a change, they would evaluate which was cheaper, upset the production line, or have every dealer take care of it. It went both ways. That being said, I hope that mine, which will be built in August, will have all the latest stuff. In particular, I hope they have the Cruise +500rpm issue re-coded and downloaded into my car.
Has there been a TSB issued for the cruise control issue? I have that to and it drives me nuts -- when I had the dealer look at it their answer was -- we drove another JX and it did the same thing so it is normal. I didn't push it but will have them take another look at my first oil change, they need to get that fixed
 

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Discussion Starter · #8 ·
Understood. Somehow I always feel more comfortable when my cars NOT touched by the dealers service department. The training or in some cases the proper tools may not be available especially for a new model like JX. Thanks for your input.
 

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Discussion Starter · #9 ·
I spent a lot of time a t the former GM/Toyota plant in Fremont. The way Japanese management works, is that they inspect the car continuously as its being built. They are constantly analyzing data to determine quality related issues. If they are critical, they work on the fix immediately. Also, managers are given new vehicles frequently to QA them. Again, when issues arise, they address them. Their goal is to have a well made vehicle delivered to to customer. Theywill issue TSBs asap and usually the dealerships will take care of them before you take delivery of the vehicle.

By now many of the design and part issues have been identified. One reason not to buy the first few cars off the line. Nissan will be pumping the new Pathfinder out soon and you can bet they want any issues addressed.

What I like most about Nissan and Infiniti is that they are not owned by an American car company. Although the GM/Toyota relationship was very succesful, there were many issues between the top management officials at both companies. The Japanese do not settle for second best. They want things perfect. These also don't tolerate employees that don't share those values.
Well said BobOB. And that is one of the premier reasons that I am thinking of getting mine built instead of picking one at the lot which might have been built prior to them addressing some of the identified issues at the assembly line level. I am hoping that this late in the game the dealer fixes will be minimally invasive.
 
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